Business English Courses in Dublin, Ireland:

Choose from the following business English Courses section links on this page:

Customers Service Business English
Corporate / Business English
International Certificate Preparation
(Cambridge Exam Preparation & Enrolment)

Customer Service Business English Course:

Part 1 – Defining Customer Service

• How is customer service defined within the western world, and what is expected of staff within the hospitality industry.
• How ‘Quality Service’ is defined
• How cultural differences can lead to miscommunications / annoyances and how to avoid these.
• How to present a good self image
  
    

Part 2 – Having the correct words / phrases and
               knowing when /how to use them

• The differences between informal and formal English
  Lists of informal and formal phrases, and how to determine the correct language to use.
• Common business English phrases used within the service industry
• For specific realistic work situations e.g.
  Greetings
• Requesting information and asking questions
• Speaking on the phone
• Writing messages / faxes
• Giving information on
  • services / facilities
  • Food and drink – menu and taking orders
  • prices / rates / the bill
  • local amenities / attractions

   

• Dealing with difficult situations
  • Handling a complaint
  • Agreeing
  • Disagreeing
  • Apologising
  • Saying ‘no’ politely
• Pronunciation and spelling of common forenames and surnames
• Taking and giving messages and writing short messages.
• The use of tone and intonation
  • to determine a speakers message / mood by their tone and intonation
  • to use the correct tone and intonation when speaking
  • to clearing deliver your message in the most polite way
• Voice Skills
  • Using your voice to present a pleasant , welcoming and professional image
    
  
  

Part 3

• Student Role-plays using common situations
• Videoing of students and class evaluation of level of service

   

Part 4

• Written and spoken student assessment

Corporate / Business English Course

Business Course Text Book – New International Business English

Part 1

Face to Face
Basic Skills and techniques for talking to people in Business situations

On the Phone
Basic Skills and techniques for using the telephone in Business

Part 2

Business Writing

1. Letters
2. Faxes
   
3. Memos
   
4. Summaries
   
5. Notes
   
6. Reports

Part 3

Working Together
Talking about where you work, employment policy, a company’s activities , organisation and history

Meetings
Taking part in formal and informal meetings, one to one meetings and larger group meetings

Part 4

Dealing with problems
Complaining and apologising, delivery and after-sales problems.

Optional Parts

Marketing
Processing and Operations
Jobs and Careers
Sales and Negotiation
Visitors & Travellers
International Trade
Banking English

As a specialist in all areas of Business English, we prepare course structures to suit individual company needs.

International Certificate Preparation
(Cambridge Exam Preparation Course & Enrolment)

We are able to prepare & enrol students with the correct English language ability for the Cambridge Exams. These exams run three times a year in December, March and June and preparation can be on a part-time or intensive basis.

Our highly qualified teachers have years of experience preparing students for these exams. Our excellent student results attest to their level of pre exam preparation.

The Cambridge preparation course is based on 60 hours contact time and is available for the following International exams.

1. BEC Higher ( Business English Certificate Higher)
   Suitable for Advanced Level Students
2. BEC Vantage ( Business English Certificate Vantage )
   Suitable for Upper Intermediate Level Students
3. CPE ( Cambridge Proficiency Exam )
   Suitable for Proficient Level (near fluent) Students
4. CAE ( Cambridge Advanced Exam)
   Suitable for Advanced Level Students
5. FCE ( First Certificate Exam )
   Suitable for Upper Intermediate Level Students