Business English Training (for Industry & Individual Companies)

How the industry will benefit:

Today in Ireland, valued employees come from a range cultural and ethnic backgrounds and for many English is their second language. By targeting these staff members and giving them the language and cultural skills they need , companies will in effect upgrade their staff and gain greater efficiency and public image.

English Training for Customer Service:

It is vital for all service industries that customers are happy with the level of personal service they are offered in English and this is especially true for Ireland, where people expect to find a warm welcome from Irish staff and foreign staff alike.

Overall company image and quality of service will be improved as non-native English speaking staff will:

• have the confidence and vocabulary to be more responsive to customer needs
• be more polite
• be more aware of cultural differences
• be armed to deal tactfully with difficult situations

Efficiency and productivity will be improved as:

• It will drastically reduce the adjustment time for new employers
  
• It will reduce
  • miscommunications
    
  • service errors
    
  • rework to done
    
  • returns made
• It will improve
  
  • Staff morale and confidence
    
  • Inter staff communication and customer / staff communication
    
  • Productivity

English Training for Corporate / Business:

In today’s competitive market, it is essential that employees are able to communicate effectively in English and are aware of the appropriate language to use while speaking and writing in different situations. Inappropriate communication or miscommunication of non-native English speaking employees with fellow employees, clients, service providers etc can have wide reaching negative impacts on businesses.

Employers have a need to be aware of employees levels of proficiency in general and business English. At English House we will provide a free English language test to employees to identify staff English competency levels. We also believe that employees should have a recognised English Language Proficiency Certificate. This will facilitate employers in choosing the best candidates for specific roles where English fluency is essential.

See how participants will benefit >>

Irish companies we have worked with: